DELIVERING LAND ROVER
PARTS TO THE UK
AND THE WORLD
We use trusted couriers, calculate delivery costs upfront and take care of your order until it arrives with you.
Delivery done properly.
Delivery is part of the Twinwoods 4x4 service
We realised many years ago that stocking and packing your parts was only half the job. When you place an order with Twinwoods 4x4 our service doesn't stop when the courier leaves, we actively monitor as many orders as possible. Additionally all our delivery partners are assessed on a regular basis, ensuring that the Twinwoods 4x4 standards are being applied throughout the order process.
Where issues arise we deal with them proactively rather than waiting for a complaint. This means many issues are resolved without affecting the actual delivery.
We have partnered with DHL and DPD to deliver all our orders, all over the world. This gives us the benefit of experienced reliable couriers and we have secured excellent rates due to shipping volumes. We understand cost is always a major consideration but getting your order to you safely is more important than headline delivery costs.
Don't need delivery?
Twinwoods 4x4 remains one of a minority of mainstream online Land Rovers outlets that offers collection in person. We can even often accommodate evening and weekend collections.
We like to meet our customers and we welcome collections. Just place your order online as usual, select Collection and we'll let you know when your order is ready to collect.
Delivery costs are shown up-front
Behind the scenes we have a complex shipping system capable of giving real-time shipping costs. This is based on weight, volume, location and the contents of your order.
The available shipping services will vary depending on all of the above. Wherever possible we also show anticipated transit times, helping you plan your Land Rover repairs and maintenance.
UK DELIVERY OPTIONS
FREE UK DELIVERY
On orders over £99
Free delivery excludes batteries and oils
Usually 1-3 working days.
STANDARD DELIVERY
Tracked UK delivery by DPD or DHL.
Usually 1-3 working days.
EXPRESS BY 12:00
Next working day by 12:00. This is a DPD-only service.
Order by 2PM to ensure your order can be packed prior to our courier collection.
SATURDAY DELIVERY
Order by 2PM Friday to ensure your order can be packed prior to our courier collection.
This is a DPD-only service.
REMOTE AREAS
Highlands, Islands and other remote areas are not forgotten. DPD and DHL both offer excellent value services to remote areas.
Options available depending on delivery location.
Notes
Express by 12:00 and Saturday delivery options will only be available where these can be realistically fulfilled. If your order contains products that need to be ordered in then express options will not be available. This manages expectations and prevents complaints and refunds on a Monday.
Delivery times are a realistic estimate, not a promise. Many factors can affect delivery times - road traffic accidents, breakdowns and lots of other reasons outside of anyone's control.
"We tried to deliver but nobody was in" : if you receive a message similar to this then 99% of the time this simply means that the driver ran out of time or sometimes the parcel was put on the wrong van/route. Delivery drivers have very limited options with their scanners, and this is usually the closest option they can find. It does not mean they are trying it on, it's just the only choice they have.
DPD and DHL both offer excellent post-shipping services allowing you to manage and monitor your order. In most cases you can request a safe place, delivery to a neighbour or even delivery on a completely different day.
Northern Ireland : If you are a business in Northern Ireland we recommend contacting us prior to ordering as we will require additional information from you. Consumers are not affected. DHL remains our best value option for Northern Ireland.
WORLDWIDE DELIVERY OPTIONS
Over the years we have gained an excellent reputation for shipping orders to destinations all over the world and we now have hundreds of regular customers outside the UK.
We suitably package orders for transport to you, and we take care of all the customs paperwork. The services provided by our delivery partners is second to none. We are particularly pleased with the DPD Direct Lite service, meaning small orders can be shipped to many countries in a very cost effective way, sometimes even less than shipping within our own country.
Delivery Options for non-UK destinations
Our website now runs a complex shipping system behind the scenes. The options you see are specific to your location and your order. In general the following delivery services will be available:
From DPD:
DPD Direct Lite
Most of Europe and other mainstream countries will have DPD Direct Lite available. This is for smaller parcels below 2kg and within specific dimensions.
This is VERY cost effective and means you can now order smaller parts without paying over the top of having to make up a larger order to make it worthwhile.
It is not the quickest service, but we do show anticipated transit times.
So smaller orders that aren't particularly urgent this is ideal.
DPD Classic
DPD classic is a road service to selected destinations in Europe. This is excellent value and most areas of Europe can receive delivery in just a few days.
Some countries have a fixed cost up to a set weight, so be sure compare against DHL which is weight & volume based.
DPD Air Classic
DPD Air Classic is an air service, quicker than the road service. It is weight and volume based and in some locations costs considerably more - be sure to compare against the DHL costs shown.
From DHL:
DHL Economy Select
This is DHL's road service available in many European locations.
It is relatively quick and cheaper than air services.
DHL Express Worldwide
This is generally an air service depending on location. It's quick.
We are working on ways to show transit times for DHL, but this requires complex coding and is therefore an ongoing project. As a guide, USA is generally 2-3 days, Australia is around 3-4 days and the vast majority of other destinations are not more than a week.
Duties and Taxes
These charges are set by your own country, not by Twinwoods 4x4. You may receive an invoice or payment request from the courier or your local customs authority before delivery. Import VAT, duty, clearance fees and local taxes are payable by the customer and must be dealt with directly with the courier or customs authority.
We have looked at offering international delivery with duties and taxes paid upfront. In practice, this usually means estimating the likely charges and adding a safety margin to protect against undercharging. We do not think that is always the best value for our customers. For that reason, most international orders are sent with duties and taxes payable locally. This keeps our checkout price focused on the parts and delivery cost, with import VAT, duty and clearance charges handled directly between the customer, courier and local customs authority.
FREQUENTLY ASKED QUESTIONS
How much is delivery?
Delivery is calculated at checkout once you enter your delivery address. The cost depends on your postcode or country, the items in your basket, parcel size, weight, courier availability and any special handling requirements.
We show the available delivery services and prices before you pay, with no need to enter an email address first.
When will my order be dispatched?
Orders containing items that are in stock and ready for immediate dispatch are normally dispatched quickly, subject to order cut-off times, courier collection and payment clearance.
If your order contains normal stock items or available to order items, dispatch will take place once the items have arrived with us and the order is ready to send.
What does “in stock — ready for immediate dispatch” mean?
This means the item is physically in stock with us and available to leave quickly, subject to order cut-off times and courier collection.
This is the fastest stock status and the one most suitable for express delivery options.
What does “normal stock item” mean?
A normal stock item is a regular high-turnover product line with very reliable supplier availability. These items may not always be physically on our shelf at the moment you order, but they are normally available to us quickly through our regular supplier network.
Because these parts move quickly through the supply chain, live supplier stock monitoring is not always practical or meaningful, but we are comfortable offering them through the website because supply is normally fast and reliable.
What does “available to order” mean?
Available to order means the item is usually available from our suppliers, but with a stated lead time. The product page will normally show an estimated dispatch time, such as “dispatched promptly, typically X–Y working days”.
Dispatch takes place once the item has arrived with us and the order is complete.
Why can’t I see Next Working Day or Saturday delivery?
We only show delivery services that we expect to be suitable for your order.
Express and Saturday delivery options may be hidden if your basket contains items that are not physically in stock, oversized parts, liquids, batteries, supplier-direct items, restricted goods, or products that cannot be delivered using that service.
This helps prevent customers paying for a delivery option we may not be able to fulfil.
Does Next Working Day delivery mean I will definitely receive my order tomorrow?
Next Working Day delivery refers to the courier service used once the order is ready to dispatch. It does not mean every item on the website is physically in stock or can leave immediately.
For the fastest service, check that all items in your basket are marked as in stock — ready for immediate dispatch and that the express option is shown at checkout.
Do you offer free delivery?
Yes, free mainland UK delivery is available on qualifying orders over £99 including VAT.
Some items may be excluded because of size, weight, supplier-direct dispatch, special courier requirements or delivery location. The checkout will show whether your order qualifies once your address has been entered.
Can I rearrange my delivery after dispatch?
Once your order leaves us our couriers will contact you with delivery times and options.
DPD make this very easy - you can change the delivery day or nominate a safe place. You can do this by responding to their email or if you have the DPD app this is even easier.
DHL also offer these options though their system is less consumer-orientated.
Do you deliver to Northern Ireland, Scottish Highlands, Islands and remote areas?
Yes, but the available services may differ from mainland UK delivery.
Northern Ireland, Scottish Highlands, Islands, Isle of Wight and other remote areas may require different courier services or longer transit times. Enter your delivery address at checkout and the available options will be shown for your order.
Can I collect my order from Twinwoods 4x4?
Yes, collection is welcome by prior arrangement.
We are an online Land Rover parts business, not a walk-in shop with fixed public opening hours, so please contact us before travelling. Where possible, we can often arrange evening or weekend collections by agreement.
Do you deliver outside the UK?
Yes, we send many Land Rover parts worldwide using tracked international courier services, mainly DHL & DPD.
International delivery is calculated at checkout based on your country, parcel size, weight and the items in your basket. Some items cannot be sent internationally, including many liquids, batteries, aerosols, oversized goods and restricted products.
Will I have to pay import duty, tax or customs charges?
For orders delivered outside the UK, import VAT, customs duty, clearance charges and local fees may be payable in your country.
These charges are not controlled by Twinwoods 4x4 and are normally collected by the courier or local customs authority before delivery.
Can you deliver oils, fluids or batteries?
Some oils, fluids and batteries require special courier handling and may not be available with every delivery service.
We usually send batteries direct from our supplier using their approved carrier.
Oils and fluids can be sent within mainland United Kingdom only. We are restricted to DHL for this. We have secured excellent rates with DHL which keep this feasible.
Can I change my delivery address after ordering?
Contact us as soon as possible if you need to change your delivery address.
If the order has not yet been dispatched, we may be able to update it. Once the parcel has been collected by the courier, address changes will not be possible.
What happens if my parcel is delayed?
No courier network is perfect, but we do not simply hide behind the courier.
We monitor dispatched orders and will usually be able to see if a parcel is delayed, misrouted or has a delivery issue. If something goes wrong, we will work with the courier and keep the order moving wherever possible.
What should I do if my order arrives damaged?
Please contact us as soon as possible and keep the packaging until the issue has been reviewed.
Photos of the parcel, packaging, courier label and damaged item are very helpful. We will use these to investigate the issue and resolve it as quickly as possible.
Do you deliver to PO Boxes?
Currently no. In the United Kingdom only Royal Mail can deliver to a PO Box, it is not intended to be a delivery address. Couriers, and even Parcelforce, cannot deliver to PO Boxes.
Outside the UK it is not quite so straightforward, but our couriers cannot provide clear answers for every country.
Therefore please use a full postal address for delivery. Orders using PO Boxes/parcel lockers as the delivery address will unfortunately not be able to be fulfilled.
If you have any questions at all either before, during or after placing your order please just get in touch.
Contact us by email or WhatsApp by visiting our Contact page for the quickest response.
