At Twinwoods 4×4, getting your parts and gear to your door safely, quickly, and affordably is just as important to us as the quality of the products themselves. We want to share an exciting update about how we are upgrading our delivery network to better serve you.
We are thrilled to announce that DPD is now our primary courier partner for domestic and select international shipments.
Proactive Service: We Don’t Wait for Problems
We believe in being proactive. Rather than waiting for customer complaints to flag delivery issues, we continuously monitor our courier performance data in real time. When a service no longer meets our strict standards for reliability and care, we take immediate action to resolve issues or find a better solution for you.
A Proven, Data-Driven Switch
We didn’t choose DPD overnight. To ensure they could handle our rigorous demands, we put them through their paces:
- January: We launched a highly targeted, rigorous trial phase with DPD to test their speed, handling, and tracking accuracy.
- February: Following outstanding trial results, DPD went fully live across our UK fulfilment network.
- April: Based on continuous positive performance DPD services were expanded worldwide.
Improved Delivery Management
In addition to great service DPD also make it very easy for you to manage your delivery – either online or with their app. So if you won’t be in it’s not a problem – they can usually either deliver to your safe place, to a neighbour or come back on a completely different day.
Expanding Our Worldwide Reach
DPD isn’t just improving our local deliveries; they are also taking over some of our key worldwide services. This means our international customers can now enjoy more reliable tracking, faster customs processing, and smoother final-mile delivery across the globe.
We continuously look for ways to improve our services for international customers.
Big Savings on Small Parcels: DPD Direct Lite
We are especially excited to introduce a specific service that directly puts money back in your pocket: DPD Direct Lite.
If you are ordering smaller items, this service is a game-changer. Here is what you need to know:
| Service Feature | Details | Your Benefit |
| Weight Limit | Small parcels under 2kg | Perfect for smaller parts, accessories, and merchandise. |
| Cost Impact | Significantly reduced shipping rates | We pass these direct savings straight on to you at checkout. |
| Tracking | Fully tracked | Total peace of mind from our warehouse to your door. |
Thank you for your continued support. We are confident that this transition to DPD will provide you with the premium delivery experience you deserve.
Have questions about our new shipping options? Check out our updated Shipping Policy page or drop a comment below!
